Puget Sound Energy (PSE) is an energy company serving Washington state for over 135 years. The company is currently working to enhance the customer experience in order to be the energy partner of choice for its customers. To better serve the external customers, PSE also had to focus on providing its internal customers (people who initiate, plan, schedule, execute, and close work) with state-of-the-art technology and processes.

PSE implemented SAP in the 1980s and has been using the SAP Work Manager and SAP Plant Maintenance solutions ever since. All these years, the focus has been on using notifications to track both scheduling and field execution of work with work orders being the financial tracker. This leads to various problems, such as supporting a non-standard solution, not leveraging industry best practices, having a lot of notification and order types (more than 40 and 170 respectively), multiple work orders to execute a single job, etc.

The Integrated Work Management (IWM) project aims at implementing new applications such as ClickSchedule and SAP Work Manager along with modifying existing applications such as SAP and PowerPlan in order to move to a more industry-wide standard EAM solution. The challenge in front of PSE was how to implement IWM within time and budget allocated without having to completely modify the solution that has been working for the past 20 years. Additional challenges were ensuring that the solution was well integrated with other transformation projects and business processes were defined, keeping the end customer experience in mind and also thinking long term with respect to IT strategy.

Join us to understand how PSE worked on rolling out the solution to one of its business units by consolidating the number of order types and implementing new software components such as ClickSchedule, SAP Work Manager, OpenText, etc. We will cover details around what was implemented, challenges faced, lessons learned, and benefits reaped.

Key Business Benefits:

• Moving the organization to an electronic work management process as opposed to existing paper-based processes

• Increase in productive work time due to automated order creation and scheduling

• Quick turnaround time to respond to customer issues and easy access to work status as opposed to having to make numerous calls to determine the status of work

Experience SAP Asset Manager, the next-generation mobile asset management app, and how it integrates with the overall SAP Intelligent Asset Management solution portfolio. Mobility is becoming a necessity for companies in asset-intensive industries to adapt to challenges in the evolution of business models, data explosion, aging workforces, and environmental as well as regulatory expectations. In addition, standards such as ISO 55000 are putting the spotlight on sound asset management strategies and establishing good asset management practices. Mobilizing core processes along the overall asset lifecycle is driving organizations towards operational excellence. The session will elaborate on benefits, scenarios, use cases, and device options available for SAP Asset Manager.

CenterPoint Energy, a leading electric utility, improved its process to select at-risk equipment for refurbishment/replacement. It developed health score models and implemented SAP Predictive Maintenance and Service (PdMS). Hear about past experiences and the road map to gain more insights from more assets.

This session will cover an introduction to CenterPoint and its maintenance practices, including its work on PdMS. We will discuss what triggered CenterPoint to start using PdMS and our experience with the product. Finally, we’ll discuss plans for future use of PdMS and a road map for the PdMS at CenterPoint. Oliver Mainka of SAP will discuss the broader road map for PdMS in general and describe how customers can be involved as part of the Influence Council.

Your enterprise depends entirely on your field or plant workforce to safely and effectively service and operate a complex, distributed, and always live asset base, in typically remote or hard-to-reach places and dangerous environments.  Most large asset intensive companies operate with a workforce still relying on paper based processes to promote collaboration, communications and transaction recording between planners, schedulers, technicians, inspectors, supervisors, warehouse operators, back office and executives. In this scenario just another Mobile solution isn't enough.

Leading asset-intensive companies have adopted a platform approach to combine core business process that were previously managed in disparate systems. Learn how the Innovapptive Connected Workforce platform combines field-ready business applications for EAM, Asset Inspections, Checklists and Operator Rounds that can run on any mobile device.

In this session learn how Zinfra and Jemena chose the Innovapptive Connected Workforce Platform as the core component of their workforce mobility program solution. Implemented in just three months, the solution which included mWorkOrder for Mobile EAM and RACE™ Dynamic Forms for field inspections and checklists, enabled the replacement of numerous paper forms with digital forms. It provided a modern user experience as a native application on Android and Windows mobile devices, as well as on desktop as a UI5 application for up to 400 end users. Results achieved include:

Key Business Benefits

• Work capacity increased by 10 percent through labor productivity


• Rework reduced by 15-20 percent


• Mean time to repair (MTTR) decreased by 50-60 percent by accelerating the process Improved data quality by almost complete elimination of transactional errors


• Genuine offline functionality for the real world